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To start the return process for your order, please enter your email address or phone number and the order number below.

How do I return?

  • Enter your order number and email address in the fields above and click Start
  • Follow the instructions and select the items you want to return
  • You will get a confirmation email with the shipping guidelines once the return request is approved

 

What items are returnable?

You can return your items within 14 days of receipt of your shipment.

  • They must be in original condition
  • All internal packaing must be in tact for unwanted or incorrectly ordered items
  • All items must be returned in thier original outer packaging

Free gifts or promotional items must be returned (if received with your order)!

Are there any charges for return?

  • There are no charges for return of items that are faulty.
  • You are responsible for the return shipping charges (£4.95) for items that are unsuitable, unwanted or incorrectly ordered
  • Original shipping charges are non-refundable
  • Restocking fee's may be applied to items that are not to be returned in original condition and packaging or deemed to be used and therefore cannot be sold on as new.

 

How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 working days.